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Upload maps to watch

(Topic created: 05-16-2024 04:18 AM)
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dhruvrel
Constellation
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Galaxy Watch

Hello guys, I tend to use my watch and leave my phone home when I go for a run. You know any way to pre load maps to the watch for a more accurate reading? I went for a run today and the GPS went bananas, shows that I was near my house when in reality I was miles away. Is there a way or any tips you guys can share? I appreciate it. I'm using Samsung health and then (sometimes) it transfers to Strava.

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Samsung_Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your GPS location being inaccurate while on a run. Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. Give these links a try for steps to make sure your GPS is accurately tracking your location: https://www.samsung.com/us/support/answer/ANS00089462/ and https://www.samsung.com/us/support/troubleshooting/TSG01203472/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, the next step I would recommend is a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your GPS location being inaccurate while on a run. Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. Give these links a try for steps to make sure your GPS is accurately tracking your location: https://www.samsung.com/us/support/answer/ANS00089462/ and https://www.samsung.com/us/support/troubleshooting/TSG01203472/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, the next step I would recommend is a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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