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Original topic:

Blocked contact issue

(Topic created: 11-08-2021 04:05 AM)
GoTTiE
Asteroid
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I blocked a contact by mistake and unblocked them but now I don't receive calls from them I only receive text messages. I went to their contact information and see they are no longer blocked. But the calls show they are blocked on my call log. Can anyone help me!

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4 Replies
user365170tdJ15
Honored Contributor
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I would remove (delete) the contact, then add back
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GoTTiE
Asteroid
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Thanks, I tried it before but I'll try it again
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USBetaModerator
Beta Moderator
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Hello,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

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GoTTiE
Asteroid
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I tried this and STILL NOTHING! The calls are still getting blocked but I am still getting text messages and DUO video calls. I don't know what else to do other than just leave the beta program and download the latest Android update and hopefully that will work. All this has done is cause me problems because my wife thinks I blocked her for some reason 🤷🏽‍:male_sign:
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