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Help

(Topic created: 10-31-2021 02:46 PM)
Ksims22887
Cosmic Ray
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I have samsung galaxy s21 plus it t mobile phone but I am still on sprint sim my sister called me it never ring on her end and it never ring.
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3 Replies
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go to tmobile and get a new Sim from them? and maybe restart your phone in the meantime to see if that helps
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Ksims22887
Cosmic Ray
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Where I am they're don't have tower here I been on t mobile before phone don't work and can't send text,when my mom and dad call it phone ring,my sister on her end it never ring on her end.
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USBetaModerator
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Hello @Ksims22887  ,

Thank you for your feedback. If you haven’t already, Please update Samsung members app to latest version from galaxy store and send us an error report immediately after experiencing the issue from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue. We apologize for the inconvenience and appreciate your contribution to the beta program.

Please check if you are under roaming conditions and have disabled data while roaming.  We also recommend reaching out to your carrier for support.

Regards,
One UI Beta Team

 

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