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Original topic:

New Settings? Support?

(Topic created: 10-04-2021 03:55 PM)
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bigbad614
Nebula
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Anyone else notice the two new options in settings?

The Tech Support one doesnt really do anything. It just says "installing applications".


image


14 Replies
Karnage
Galaxy
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Remote support works , you need to install it , then it will give you a number to call so when they are ready to contact they give you s number to enter so they can see your phone
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bigbad614
Nebula
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Strange. I have clicked on it a couple times and each time, it says "installing application". Then nothing happens.
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Karnage
Galaxy
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Once you click install, click it again and it should say update or open
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bigbad614
Nebula
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Lol, I have done that manically like 10 times.

Tried again after a restart. I just keep getting the same pop-up each time.
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USBetaModerator
Beta Moderator
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Hello @bigbad614 ,

It should auto install an application called smart tutor which would let Samsung support access the device on your request. Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

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user751201tmO21
Honored Contributor
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That might be carrier-specific ... is you phone tied to a carrier?

My Unlocked phone doesn't have those options.
Screenshot_20211004-183346_Settings-01_9474.jpg
Karnage
Galaxy
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Mine is T-Mobile, but it's unlocked too
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Bertolo
Comet
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I have the unlocked S21 Ultra, and I don't have it either.
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bigbad614
Nebula
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Moreso funny... Mine is unlocked as well 😐 those options were not there a couple days ago, I do know that. So maybe they will end up showing up for you... Dunno. It is weird.

T-Mobile, FWIW
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