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Original topic:

Not charging while turned on

(Topic created: 08-08-2024 09:41 AM)
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Gortho
Constellation
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Questions

Since I installed the beta,  my watch will not charge unless I have it turned off. It will heat up and the battery will drain. As soon as I turn it off and hook it up to the charger,  it charges fine. 

Scott Teter
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2 Replies
jcnote
Galaxy
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I have this problem too and have filed multiple reports. Please file an error report about it. 

USBetaModerator3
Beta Moderator
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Hello @Gortho,

Thank you for your feedback on battery discharge.

As @jcnote mentioned (whom has been providing multiple error logs to help us fix this issue), please submit an error report through the Samsung Members or Galaxy Wearable app on your device:

Galaxy Wearable Beta app> Search for "Contact us" as key words > Error reports (And screenshot if available)> Ensure "Send system log data" is checked and submit

Note: To ensure relevant log information is included in the error report, do not close the Samsung Members app until you receive a notification that error has been sent.

We apologize for the inconvenience and appreciate your contribution to the beta program.

 

Regards,

One UI Beta Team

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