Reply to Devs

[notforhire]

I'd suggest that the developers, when "answering" an error report stop requesting more information, since there's no way provided to do so. Nothing but frustrating at this point.

[johnnyboiii]

Every single error I have submitted has been returned "no log" I've clearly attached my error log and even screenshots of the issue and they just dump it straight into the "f*** em" bin.

[Graywolfman]

Are you leaving the Samsung Members app open during the submission? You'll get a notification thanking you for submitting the error report. None of mine have been dismissed, I hope this helps!

[johnnyboiii]

Lol, yes, yes I am.

[Yamialex224]

I get the same thing I keep it open and thru still want info
So I put no I can't add more info
No o can't reproduce the issue

[Anonymous]

I agree. This started to happen over a year ago. I would almost always get a response saying no file attached, or something similarly silly. Sometimes I would be foolish enough to submit it again, to no avail. I feel like I am being jerked around by these people. Sigh.

[mikeo2776]

Same thing happened to me today.

[blazeBark]

Don't close, or even leave the Samsung Members app while your device is generating the log files - wait for the error report to be submitted first.

[notforhire]

yes

[JumpingHoses]

I agree. It's funny that they say to be considerate in the error reports, but I'd consider their responses to us to be inconsiderate of our time and effort.

I've submitted error reports that were ignored for various reasons, when they shouldn't have. I submitted one for multiple errors because all errors happened close together and were undoubtedly related. They said they couldn't analyze it unless I submitted separate reports, and separate logs for each. That's impossible when they were linked and because my phone wasn't usable during the entire time.