A32 5G Doesn't Detect 5G Network (And Other Stuff)

[sarecee]

Hey Community

Hey Community,

My A32 5G doesn't detect 5g signal anymore, only LTE but the past few months I've stayed connected to my wifi mostly (don't know if that has anything to do with it) and I noticed when I would leave wifi I have to turn on airplane mode everytime to reset the signal so it would use my mobile data, now recently apps or browser would throw the error "no internet connection" but my device will show full wifi signal or mobile data and its become more frequent and all this that's happening is random I'm not sure if this has anything to do with it but my device screen usually freezes up and some apps crash. Any and all advice, suggestions, etc are welcomed.

Thanks in advance for your help!

Have a great afternoon!

[GaryB82]

You can try resetting your mobile network
Phone settings
General Management
Reset
Reset mobile network
If that doesn't work you will need to contact your carrier

[sarecee]

Thank you for responding. I will try your suggestion.
Thanks!

[GaryB82]

Your welcome it sounds like a network issue that your carrier will have to fix

[sarecee]

@GaryB82 I tried the reset network, changed apn settings and none of it made a difference and your most probably correct about the carrier!
Thnks for your help!

[GaryB82 · Accepted solution]

I would contact your carrier they maybe something they have to do

[sarecee]

I did as you suggested and they (puretalk) didn't really know why or they wasn't interested in knowing why.
Go figure!
Again, thnk u, u have been most helpful!🙂

[Hassan159034]

My phone also not support 5g network.