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Can I turn off the Proximity Sensor on my A12?

(Topic created: 11-09-2023 09:18 AM)
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user9MKqV2BeJz
Cosmic Ray
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A Series & Other Mobile

Can I Turn Off Proximity Sensor for my A12? When I'm on a call, and need to hit the keypad it's dark, so I have to turn it on again, sometimes it quickly cuts off again.

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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hello, Welcome to the Community. We understand it can be frustrating to have to turn the screen on again while on a call. However, this is part of the operating system and cannot be turned off. This prevents unintended interactions during a phone call and conserves battery power.

This article provides more information on the proximity sensor, as well as steps to turn on double-tap to wake to make turning the phone easier. https://www.samsung.com/latin_en/support/mobile-devices/the-proximity-sensor-is-not-working-properly...

There are also some troubleshooting steps should you have any concerns with the sensor. 

 

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Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello, Welcome to the Community. We understand it can be frustrating to have to turn the screen on again while on a call. However, this is part of the operating system and cannot be turned off. This prevents unintended interactions during a phone call and conserves battery power.

This article provides more information on the proximity sensor, as well as steps to turn on double-tap to wake to make turning the phone easier. https://www.samsung.com/latin_en/support/mobile-devices/the-proximity-sensor-is-not-working-properly...

There are also some troubleshooting steps should you have any concerns with the sensor. 

 

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