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Experiencing no service on Samsung galaxy a21

(Topic created: 06-27-2021 11:42 PM)
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Nowtasha
Constellation
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A Series & Other Mobile

Going on almost 2 months now my phone does not get service sometimes it's  got an E where the signal is or an H+ i have done everything that Google says to do my phone updated i prayed that would solve the problem and nope if I try to make a call it says not registered on network I can't even call 911 from I got the phone in January also got my daughter the same one she has had no problems

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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A Series & Other Mobile

Hello there!

 

You can try taking a look at this link here giving additional information on service concerns on your device: https://www.samsung.com/us/support/troubleshooting/TSG01001598/

 

If you still have concerns after trying the link above, I would recommend reaching out to your current service provider to see if they can further assist.

 

You also can visit a local UBreakIFix location to have the device evaluated by a certified technician. https://www.samsung.com/us/support/ubreakifix

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SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
A Series & Other Mobile

Hello there!

 

You can try taking a look at this link here giving additional information on service concerns on your device: https://www.samsung.com/us/support/troubleshooting/TSG01001598/

 

If you still have concerns after trying the link above, I would recommend reaching out to your current service provider to see if they can further assist.

 

You also can visit a local UBreakIFix location to have the device evaluated by a certified technician. https://www.samsung.com/us/support/ubreakifix