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Galaxy A53 hanging up on calls when incoming call received hangs up or message sent

(Topic created: 03-25-2023 05:58 PM)
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JOSIEC
Constellation
Options
A Series & Other Mobile
I have a question? I upgraded from the Galaxy A51 to the A53 and it works very well.
I have on problem which I cannot find through google.
When I am on a phone call and someone else is calling I do not answer but when the caller hangs up it hangs up my current phone call, WHY? I also hangs up if I text a message while I am on the phone and I tell the other caller I will call them back, again my phone hangs up, WHY?
Please anyone help, it is getting really annoying when I am on a medical call or any important call.

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hi JOSIEC, welcome to the Community, and thank you for reaching out to us regarding this. I would recommend to first try resetting your network settings. You can do so by going to Settings > General Management > Reset > Reset Network Settings (you may be prompted for security credentials) > Reset. You can also try reaching out to your carrier to see if they can assist further and rule out the possibility of it being something on their end. 

Additionally, you can clear your device's cache partition, which can improve device behavior. Just follow these steps:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

If the network settings reset and device cache clear did not help, there could be a third-party application responsible for this. Use this guide for Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior continues under Safe Mode, it may be time to try a factory reset. Since this option WILL erase all data and files currently on the device, it is recommended to back up everything per the guide you do not wish to lose. The guide for factory resetting: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



 

 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hi JOSIEC, welcome to the Community, and thank you for reaching out to us regarding this. I would recommend to first try resetting your network settings. You can do so by going to Settings > General Management > Reset > Reset Network Settings (you may be prompted for security credentials) > Reset. You can also try reaching out to your carrier to see if they can assist further and rule out the possibility of it being something on their end. 

Additionally, you can clear your device's cache partition, which can improve device behavior. Just follow these steps:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

If the network settings reset and device cache clear did not help, there could be a third-party application responsible for this. Use this guide for Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior continues under Safe Mode, it may be time to try a factory reset. Since this option WILL erase all data and files currently on the device, it is recommended to back up everything per the guide you do not wish to lose. The guide for factory resetting: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html