Original topic:

Galaxy a15 lagging

(Topic created: a month ago)
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ericpayton
Cosmic Ray
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A Series & Other Mobile

I have a galaxy a 15 and it's really struggling it's laggy anyone else having this issue and suggestions to speed it up thanks 

2 Replies
joeschmo19
Galaxy
Options
A Series & Other Mobile
Restart your phone for a quick fix, and if the problem continues, go to files and see how much digital storage you have left.
You can also go settings> device care to do further cleaning.
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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hello, Thank you for being part of the Community. We understand your frustrations with your device becoming laggy.

Navigate to and Open Settings 

Swipe to Software Update/System Update

Tap Check for Software Update to ensure that your device is up-to-date

Download new update if one is available 

Certain downloaded apps can make your phone or tablet freeze, crash, or lag. Some apps can even affect camera functionality, cause audio issues, and affect network connectivity. Safe Mode disables all downloaded apps and loads only the original software that came with your phone or tablet, allowing you to determine if the issue is caused by an app or with the phone. https://www.samsung.com/us/support/answer/ANS00062983/

If the device is working normally in Safe Mode then a 3rd party app is causing your device to misbehave. 

If your device is still having issues we recommend completing a factory reset 

Please be sure to back up your device before performing the reset:

https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting steps did not resolve your issues we recommend having your device evaluated by a Samsung technician:

https://www.samsung.com/us/support/service