JUMP TO SOLUTION Solved

Original topic:

Mobile Hotspot not working

(Topic created: 06-06-2021 09:08 PM)
1513 Views
tyyyyyuh
Astronaut
Options
A Series & Other Mobile

Hotspot doesn't work

1 Solution


Accepted Solutions
Solution
SamsungRei
Community Manager
Community Manager
Options
A Series & Other Mobile

I understand how frustrating this is. Here are some to get the hotspot working again. https://www.samsung.com/us/support/troubleshooting/TSG01001245 If the troubleshooting is not helpful and you are having network issues such as mobile data, calling, texting, etc., you will need to reach out to your service provider for additional assistance. If there are no other network issues and the troubleshooting has been completed, the phone will need to be serviced. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

1 Reply
Solution
SamsungRei
Community Manager
Community Manager
Options
A Series & Other Mobile

I understand how frustrating this is. Here are some to get the hotspot working again. https://www.samsung.com/us/support/troubleshooting/TSG01001245 If the troubleshooting is not helpful and you are having network issues such as mobile data, calling, texting, etc., you will need to reach out to your service provider for additional assistance. If there are no other network issues and the troubleshooting has been completed, the phone will need to be serviced. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.