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Sluggish touchscreen---Galaxy A13

(Topic created: 06-22-2022 02:23 PM)
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ddarn29
Constellation
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A Series & Other Mobile
Does anyone else have problems with the display?  Sometimes I have to tap on something multiple times to select it to get the phone to confirm my selection. 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello, thank you for your feedback. I understand your concerns and I am here to help. Your Galaxy phone’s or tablet’s touchscreen is the main way of navigating your device, so we understand how worrisome it can be when the touch function isn’t working properly. Here is some troubleshooting steps to assist you with getting the touchscreen working https://www.samsung.com/us/support/troubleshooting/TSG01213974/. If the issue persists after performing the steps, you can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

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2 Replies
m15h3113
Constellation
Options
A Series & Other Mobile
I have the same problem with my galaxy a12 and it seems like my screen wants to go off sometimes
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello, thank you for your feedback. I understand your concerns and I am here to help. Your Galaxy phone’s or tablet’s touchscreen is the main way of navigating your device, so we understand how worrisome it can be when the touch function isn’t working properly. Here is some troubleshooting steps to assist you with getting the touchscreen working https://www.samsung.com/us/support/troubleshooting/TSG01213974/. If the issue persists after performing the steps, you can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html