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Trouble enabling gallery labs A55

(Topic created: 11-24-2024 05:06 AM)
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Potato1261
Constellation
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A Series & Other Mobile

Hello, I tried enabling gallery labs on my Samsung A55 by going in to about gallery and clicking the build number about like 10 times, however it won't show the message that it's enabled. The version of the gallery is 15.5.02.4

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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html 

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.

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realaud
Honored Contributor
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A Series & Other Mobile

Which Gallery settings screen were you on when you tapped the version number?  If you were in the app info screen (first screen when you open the app info), the number down at the bottom is not the number to tap. You have to tap on "Gallery Settings" at the top of that screen, then scroll down to "about Gallery" and then tap on the version number until you see the text "gallery labs will be enabled".   don't know what you are hoping to accomplish by enabling the labs but have at it.

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userZNnTdcqwZP
Supernova
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A Series & Other Mobile
You need to constantly and quickly click on the build number to trigger it. Or the gallery labs has been on already so when you do the clicking again, it will not show you anything.
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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html 

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.

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