JUMP TO SOLUTION Solved

Original topic:

Unable to view pictures on SD card A12 phone

(Topic created: 04-21-2023 09:58 PM)
584 Views
Robmc
Astronaut
Options
A Series & Other Mobile

When I send pictures from internal to SD card they can't be looked at any more. Their still there just viewable.

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello Robmc, thank you for reaching out, and welcome to the Community. I can certainly assist with seeing your SD card pictures on the A12. First, try restarting your A12 and reinserting the SD card, in case it is not inserted properly. Make sure it is clear of dust or anything that can interfere with reading the SD card. 

If you still cannot see the pictures, try booting into Safe Mode. Third-party applications can potentially affect device behavior, so follow this guide: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior still persists under Safe Mode, it may be time to try a factory reset. Make sure to back everything up prior (on more than just the SD card itself, like a cloud storage service), safely removed the SD card, and follow this guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/


If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello Robmc, thank you for reaching out, and welcome to the Community. I can certainly assist with seeing your SD card pictures on the A12. First, try restarting your A12 and reinserting the SD card, in case it is not inserted properly. Make sure it is clear of dust or anything that can interfere with reading the SD card. 

If you still cannot see the pictures, try booting into Safe Mode. Third-party applications can potentially affect device behavior, so follow this guide: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior still persists under Safe Mode, it may be time to try a factory reset. Make sure to back everything up prior (on more than just the SD card itself, like a cloud storage service), safely removed the SD card, and follow this guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/


If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes