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Broken screen unable to back or or get phone prepaid to send for repair

(Topic created: 11-10-2023 03:11 AM)
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Roxanam151
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Zflip4 broken screen image appear now and then but really damaged. Samsung have agreed to collect and repair hoping this is covered by warranty.

to get it ready to send for repair you need to back up, clear google and samsung accounts and remove pin. I can’t do anything as the damage is so bad I’ve tried various cables and tips from Samsung but as you can’t access the screen you can’t do it. Will Samsung take this into account and save my data. 

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Yes but just be ready to lose some data off the phone
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Solution
Samsung_Moderator
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Hello Roxanam151, Welcome to the Community. We understand how disappointing it is when your phone needs repairs.

Here is an article that provides information for preparing your phone for service: https://www.samsung.com/us/support/answer/ANS00090842/

It is understood if you are unable to complete the steps due to the condition of the phone. However, for security purposes, Samsung does not back up data. During the repairs, all data not previously backed up will be lost.

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