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Fitbit not syncing with phone

(Topic created: 01-12-2023 08:14 AM)
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Mrskirsch76
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Fold & Flip Phones

Why isn't my fitbit charge 5 sync with my samsung galaxy fold 3. It was working fine until update on the phone.

 

 
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Samsung_Moderator
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Fold & Flip Phones

Thank you for reaching out. I can certainly understand your frustration with your FitBit not syncing with your phone. I was able to research the symptom you were experiencing and located a possible resolution. We recommend making sure the FitBit is no longer paired with any other devices. Give this link a try for more troubleshooting steps provided by other FitBit members experiencing similar symptoms: https://community.fitbit.com/t5/Sense/Sense-won-t-connect-to-Samsung-S22-Ultra/td-p/5082243

If the phone is connecting to other Bluetooth devices, you will need to reach out to Fitbit for assistance with their devices.

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Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Thank you for reaching out. I can certainly understand your frustration with your FitBit not syncing with your phone. I was able to research the symptom you were experiencing and located a possible resolution. We recommend making sure the FitBit is no longer paired with any other devices. Give this link a try for more troubleshooting steps provided by other FitBit members experiencing similar symptoms: https://community.fitbit.com/t5/Sense/Sense-won-t-connect-to-Samsung-S22-Ultra/td-p/5082243

If the phone is connecting to other Bluetooth devices, you will need to reach out to Fitbit for assistance with their devices.