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Flip 4 Screen Issues, Lines on hinge

(Topic created: 10-07-2022 10:34 AM)
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user9K1LFq3h6T
Constellation
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Fold & Flip Phones

I received my Flip 4 less than a month ago and it already has a white line across on the screen at the hinge and three little lines coming off the left hinge.  The screen itself has very bad response.  The middle upper area just goes completely dead so I have to restart it to even use the phone. Really disappointed in this phone. I have been a Samsung Galaxy user for years and this phone didn't even make it to 30 days. I can't return it because I just missed the 20 day return mark.  So sorry was dealing with Hurricane Ian and couldn't get my phone or internet to work to deal with it beforehand.  This is making me rethink Samsung all together.  Do better Samsung. 

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SamsungRei
Community Manager
Community Manager
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Fold & Flip Phones

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

 

 


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3 Replies
user751201tmO21
Honored Contributor
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Fold & Flip Phones
Sorry to read you're dealing with Ian (we went thru Harvey, lost everything because of 6 ft water in our previous home).


My wife keeps reminding not to get a Fold, because in her words:

"a folding screen will never be"
.

Best of luck to get by the Ian aftermath
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EliteAF1
Constellation
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Fold & Flip Phones
My flip 4 is a month old and just out of warranty so they won't cover the issue. This phone has a hinge defect in my opinion. It has turned my screen black.
Solution
SamsungRei
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.