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05-27-2023 11:38 AM (Last edited 12-10-2023 05:02 PM by SamsungChelsea ) in
Fold & Flip PhonesMy phone reboots often. I've reported this to Samsung without any resolution. Any ideas?
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05-29-2023 09:56 AM in
Fold & Flip PhonesHello, We understand how frustrating it is for the phone to randomly restart itself. Do you have Auto Optimization turned on in Settings>Device care?
I would try wiping the cache partition on your device and see if that helps any.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475
If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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05-27-2023 01:06 PM (Last edited 05-27-2023 01:27 PM ) in
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05-29-2023 09:56 AM in
Fold & Flip PhonesHello, We understand how frustrating it is for the phone to randomly restart itself. Do you have Auto Optimization turned on in Settings>Device care?
I would try wiping the cache partition on your device and see if that helps any.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475
If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html