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‎02-20-2023 05:57 AM (Last edited ‎12-10-2023 05:18 PM by SamsungChelsea ) in
Fold & Flip PhonesIt's went black and won't open so I can get all my stuff out what can I do
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‎02-21-2023 07:19 AM in
Fold & Flip PhonesHello, We understand the concern when your Flip will not open and the screen is black.
This article provides some troubleshooting for the black screen: https://www.samsung.com/us/support/troubleshooting/TSG01001470/
For the phone not opening, check for possible dust and debris. You can also try cleaning the phone: https://www.samsung.com/us/support/answer/ANS00086342
If these steps do not help, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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‎02-21-2023 07:19 AM in
Fold & Flip PhonesHello, We understand the concern when your Flip will not open and the screen is black.
This article provides some troubleshooting for the black screen: https://www.samsung.com/us/support/troubleshooting/TSG01001470/
For the phone not opening, check for possible dust and debris. You can also try cleaning the phone: https://www.samsung.com/us/support/answer/ANS00086342
If these steps do not help, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html