The inner screen of my Z Fold 5 cracked this morning upon opening it. I heard the crack, then the line of pixels in the crease died. I know this was a problem of previous generations, but I had the Fold 3 for two years without an issue. Bouncing from service department to service department is getting old. There are no nearby repair stores that are able to fix it since it is new, and I can't really be without my phone for 10-12 business days. Anyone else have this issue, and if you did was there a quick solution that didn't have you paying a Samsung Care+ deductible?
When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
