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Overheating issues when trying to watch a show or movie

(Topic created: 12-04-2022 05:07 AM)
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AMJ0613
Constellation
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Fold & Flip Phones

My husband recently bought me this zflip samsung phone and when I try to watch a 

Show or movie on it, my phone overheats really bad. Is this an issue for anybody else??

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hey there and welcome to the community! I can fully understand how frustrating it can be when your device isn't quite working as it was designed. This link may help with your device overheating (https://www.samsung.com/us/support/answer/ANS00076952/). 

 

Here are some more great tips! https://youtu.be/qwrddvRSdV0?t=7 

 

If your device is still overheating after trying these troubleshooting steps I would suggest having a certified technician take a look at it. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

 

 

 

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2 Replies
CynClark
Asteroid
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Fold & Flip Phones
I haven't noticed any overheating issues yet with my Z Flip 4. I watch music videos, haven't tried a movie yet. Hope you find a solution.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hey there and welcome to the community! I can fully understand how frustrating it can be when your device isn't quite working as it was designed. This link may help with your device overheating (https://www.samsung.com/us/support/answer/ANS00076952/). 

 

Here are some more great tips! https://youtu.be/qwrddvRSdV0?t=7 

 

If your device is still overheating after trying these troubleshooting steps I would suggest having a certified technician take a look at it. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html