360 audio on buds 2 pro is not showing up in wearables app

[Darknebula]

For some reason the 360 audio is not showing up in the wearables app, when i got the buds 2 pro 2 days ago and it was there i didn't even use that feature and i was putting a rush on updating the software update to date in buds 2 pro eventually when i finished everything and came to see the features and the options for 360 audio is missing in the wearables app, but somehow its showing the watch 4 buds app and its not working

[VerbumVeritum]

Have you attempted resetting the Buds through the Wearable app yet? Reinstalling the app altogether also might resolve this.

[Darknebula]

yeah i have tried that yesterday 

[VerbumVeritum]

You tried both and they didn't work? Try clearing the data from the app prior to uninstalling it in Settings>Apps>Galaxy Wearable>Storage. Restart the phone, then reinstall the app.

[Darknebula]

I have tried that and i have uninstall and reinstall the buds 2 pro manager plugin as well and its still not working properly as intended 

[VerbumVeritum]

Could you kindly upload a screenshot of the missing 360 audio feature?

[Darknebula]

 

 i think it should appear in the both options I guess 

[VerbumVeritum]

Thank you for those pictures! Try this really quick. Reset the Buds, uninstall the Galaxy Wearable app, then go to Settings>General management>Reset>Reset network settings. This will clear all Bluetooth and Wi-Fi connections/settings. Restart the phone, then reinstall the app and re-pair the Buds.

[Darknebula]

 

I have followed all the steps and yet Its still not showing up, but the case charge is now showing up 

[VerbumVeritum]

And this occurred right after the most recent software update? Was it the same version as shown in my screenshot?