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Galaxy Buds Plus not connecting in the Wearables app

(Topic created: 10-22-2021 12:24 AM)
whatsoever
Astronaut
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Galaxy Buds

I got my galaxy buds + The model number "SM-R175NZBAMEA" I faced errors in "Galaxy Wearable" .. when i connect my buds to my phone they are connected and all. And i do hear the sounds from the buds.. But in the app its ALWAYS giving me an error saying "couldn't connect to your phone" .. Even though; they are connected and i do hear the sounds from it.. The problem is i cannot use ANY feature of this buds because of this stupid error. Please help me, ASAP.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hello, I understand how frustrating it is when your earbuds are not functioning properly.

 

@whatsoever Unfortunately, if the Buds are not connecting in the Wearables app, it is recommended to have them evaluated by a certified technician. Regrettably, support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: https://www.samsung.com/us/common/visitlocationsite.html

 

@Trademark525 If the troubleshooting steps provided by @MochaVex are not helpful, it would be recommended to have the Buds evaluated by a certified technician. For service in the U.S., please reach out to us via one of the following options with the model code and the serial number from the bottom of the charging cradle: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



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5 Replies
MochaVex
Red Giant
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Galaxy Buds
Please try to uninstall the application. You can reinstall it by searching in the Google Play or Galaxy Stores.Screenshot_20211022-005219_One UI Home.png
whatsoever
Astronaut
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Galaxy Buds
Already did that and restarted phone many times.. still getting same error
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Trademark525
Asteroid
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Galaxy Buds
Galaxy bud+ right bud won't charge past 29% Anyone else having this problem?
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Trademark525
Asteroid
Options
Galaxy Buds
Thank you i will try that on my next break
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Hello, I understand how frustrating it is when your earbuds are not functioning properly.

 

@whatsoever Unfortunately, if the Buds are not connecting in the Wearables app, it is recommended to have them evaluated by a certified technician. Regrettably, support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: https://www.samsung.com/us/common/visitlocationsite.html

 

@Trademark525 If the troubleshooting steps provided by @MochaVex are not helpful, it would be recommended to have the Buds evaluated by a certified technician. For service in the U.S., please reach out to us via one of the following options with the model code and the serial number from the bottom of the charging cradle: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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