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Galaxy Buds Series Overheating

(Topic created: 04-18-2022 08:58 AM)
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userigF9gaR3sW
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Galaxy Buds

My galaxy buds live suddenly started overheating when I plug them in to charge. Almost burnt me as soon as I picked it up and I don't know what to do.

 

I'm using a new charging block and I never leave the out in the sun so this is very random.

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Samsung_Moderator
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Galaxy Buds

I understand how frustrating this is. This article provides some information on what could cause the earbuds to overheat and some tips on what to do. https://www.samsung.com/us/support/answer/ANS00076952/ 

Have you tried resetting the earbuds? https://www.samsung.com/us/support/answer/ANS00078085/

If the Buds are still overheating, the earbuds will need to be serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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Samsung_Moderator
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Community Manager
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Galaxy Buds

I understand how frustrating this is. This article provides some information on what could cause the earbuds to overheat and some tips on what to do. https://www.samsung.com/us/support/answer/ANS00076952/ 

Have you tried resetting the earbuds? https://www.samsung.com/us/support/answer/ANS00078085/

If the Buds are still overheating, the earbuds will need to be serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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