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Galaxy buds 2 pro skipping or lagging when listening to music or watching movies

(Topic created: 11-25-2022 07:46 AM)
Q2GO
Asteroid
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Galaxy Buds

Idk if anyone else is having or has had these issues but I can't listen to music or watch a move peacefully because it keeps skipping. Starts off slow and short skips, stops then becomes rough and soon just skips non stop. Any recommendations? If not I gotta get a new pair from Samsung or something smh!!!

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Thank you for reaching out. I can certainly understand your frustration with your Galaxy Buds 2 pro skipping when listening to music or watching a movie and I would be happy to look into this further for you. Sound lag is when the sound output does not match what’s happening on the connected device's screen. There are several reasons why you may experience sound lag on your Samsung earbuds when playing videos or games. However, there is usually an easy fix, such as strengthening the Bluetooth connection. Give this link a try for some possible troubleshooting steps to resolve the sound lag you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01200670/

 

Have you tried pairing your Galaxy Buds 2 pro with another device to see if you still experience these symptoms?

 

If you have tried the troubleshooting steps and are still experiencing these symptoms, I would recommend having them looked at by a service  technician. 

 

Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

If you have an international device, please reach out to a support team in your area using the following link for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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2 Replies
KennewickMan
Supernova
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Galaxy Buds
Try rebooting into recovery mode, clear the cache, and then run the repair apps option. Your phone will restart. Test out. LMK if this helps! GL!
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for reaching out. I can certainly understand your frustration with your Galaxy Buds 2 pro skipping when listening to music or watching a movie and I would be happy to look into this further for you. Sound lag is when the sound output does not match what’s happening on the connected device's screen. There are several reasons why you may experience sound lag on your Samsung earbuds when playing videos or games. However, there is usually an easy fix, such as strengthening the Bluetooth connection. Give this link a try for some possible troubleshooting steps to resolve the sound lag you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01200670/

 

Have you tried pairing your Galaxy Buds 2 pro with another device to see if you still experience these symptoms?

 

If you have tried the troubleshooting steps and are still experiencing these symptoms, I would recommend having them looked at by a service  technician. 

 

Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

If you have an international device, please reach out to a support team in your area using the following link for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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