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Original topic:

Noticed a dead pixel on the first night of having the phone

(Topic created: 05-19-2022 10:15 PM)
Thismustbemine
Constellation
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Galaxy Fold

I just bought a z fold 3 and I'm absolutely hooked. Except for the dead pixel on my inner screen. I noticed it my first night with the phone. It isn't always there, but when it is its the most annoying pixel in the world. Has anyone else had this issue? Is it covered under the samsung warranty?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, I understand how disappointing dead pixels are. You can try the troubleshooting located in this article in an attempt to correct it. Pink lines or dead pixels on Galaxy phone or tablet's display 

If the steps are not helpful, then it is recommended to have the phone evaluated by a certified technician. For service options, please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Private message: http://bit.ly/2Kq3zL5

4. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

     For service outside of the U.S., please use this

     link: https://www.samsung.com/us/common/visitlocationsite.html 

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2 Replies
moe
Comet
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Galaxy Fold
It should be covered. You can request a replacement.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Fold

Hello, I understand how disappointing dead pixels are. You can try the troubleshooting located in this article in an attempt to correct it. Pink lines or dead pixels on Galaxy phone or tablet's display 

If the steps are not helpful, then it is recommended to have the phone evaluated by a certified technician. For service options, please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Private message: http://bit.ly/2Kq3zL5

4. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

     For service outside of the U.S., please use this

     link: https://www.samsung.com/us/common/visitlocationsite.html 

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