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Original topic:

Z Fold 4 speaker has very poor sound quality

(Topic created: 09-30-2022 06:14 PM)
patb63
Asteroid
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Galaxy Fold

Speaker 2 on my Galaxy Fold 4 has very poor sound quality. It rattles and makes it very hard to listen to anything coming out of it. Any ideas on what could be the issue?

 

Any help appreciated.

 

 

 

 

 

 

 

 

 

 

 

 

 

 
2 Replies
blazeBark
Comet
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Galaxy Fold
Sounds like a hardware issue - go to a repair center or contact Samsung Support.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Fold

Hello, I understand how frustrating it is when the speaker is not working correctly. This article contains several troubleshooting steps that may help, including testing the phone in Safe Mode. https://www.samsung.com/us/support/troubleshooting/TSG01001255 

Once the troubleshooting is complete, if the speaker is still not working then it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location.

If the phone needs to be shipped in for service, you can contact customer support at 1-800-726-7864 to create a ticket, or by reaching out to our Facebook or Twitter Support teams or our Live Chat team. Please note, Samsung does not provide loaner devices during the service process. Ship-in service is approximately 7-14 business days, including the ship times.

 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

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