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Original topic:

Phone says I am not connected to the network

(Topic created: 06-19-2021 08:22 PM)
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lisisme
Astronaut
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Galaxy Note Phones

My phone keeps telling me that I am not connected to a network even after getting a new phone can somebody help me with this issue please

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SamsungRei
Community Manager
Community Manager
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Galaxy Note Phones

I know how disappointing this is. Thank you for reaching out. I am unsure if you are trying to connect to a Wi-Fi network or to your service provider's network.

 

If you are experiencing an issue connecting to a Wi-Fi network, here are some steps that may help: Galaxy phone Wi-Fi connection issues

 

If you are unable to connect to your provider's network, try checking your SIM card. SIM card issues on your Galaxy phone If you are still unable to connect to your carrier's network, you would need to follow up with them for additional troubleshooting.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 Reply
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Note Phones

I know how disappointing this is. Thank you for reaching out. I am unsure if you are trying to connect to a Wi-Fi network or to your service provider's network.

 

If you are experiencing an issue connecting to a Wi-Fi network, here are some steps that may help: Galaxy phone Wi-Fi connection issues

 

If you are unable to connect to your provider's network, try checking your SIM card. SIM card issues on your Galaxy phone If you are still unable to connect to your carrier's network, you would need to follow up with them for additional troubleshooting.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.