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Slow speed on LTE on Note 20 Ultra

(Topic created: 04-06-2023 07:22 PM)
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useryykxY10Cl6
Constellation
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Galaxy Note Phones

I have a note 20 ultra and I have mobile network connection problems very slow speed. I have all the bars and the LTE+ connection  but still takes a very long time to connect and start loading data. I have 3 of these phones but one is very slow on mobile data.  Like 0.05m in a speedtest.  the others are are running 120-150m,

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello, Welcome to the Community. We understand how frustrating slow mobile data is. There are some steps to try that may help.

1. Restart your phone

2. Move to a different location. You may be able to improve your signal in another location.

3. Update and Disable Network-Heavy Apps

Sometimes a troublesome app can cause issues by hogging your data connection, thus leaving less bandwidth for other apps and slowing everything down. In such a case, you'll need to do a little investigating to see what, if anything, is eating into your bandwidth. If there is something amiss, you can disable the app's access to your cellular data connection or uninstall it. 

Settings > Network & internet > Mobile network> App data usage. Tap an app, then slide the Background data slider off to prevent that app from using data in the background. You should also check for app updates.

4. Disable Data Saver 

Settings > Network & internet > Data Saver

5. Reset Your Phone's Network Settings

Settings>General Management>Reset>Reset network settings

6. Remove and Reinsert Your SIM Card

7. Contact your service provider for additional assistance

 

If the troubleshooting is not helpful and neither is the carrier, the phone will need to be evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/  or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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2 Replies
IRStaten
Nebula
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Galaxy Note Phones
It's ur service provider.
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, Welcome to the Community. We understand how frustrating slow mobile data is. There are some steps to try that may help.

1. Restart your phone

2. Move to a different location. You may be able to improve your signal in another location.

3. Update and Disable Network-Heavy Apps

Sometimes a troublesome app can cause issues by hogging your data connection, thus leaving less bandwidth for other apps and slowing everything down. In such a case, you'll need to do a little investigating to see what, if anything, is eating into your bandwidth. If there is something amiss, you can disable the app's access to your cellular data connection or uninstall it. 

Settings > Network & internet > Mobile network> App data usage. Tap an app, then slide the Background data slider off to prevent that app from using data in the background. You should also check for app updates.

4. Disable Data Saver 

Settings > Network & internet > Data Saver

5. Reset Your Phone's Network Settings

Settings>General Management>Reset>Reset network settings

6. Remove and Reinsert Your SIM Card

7. Contact your service provider for additional assistance

 

If the troubleshooting is not helpful and neither is the carrier, the phone will need to be evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/  or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html