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Original topic:

Why is Visual Voicemail Downloading?

(Topic created: 10-05-2023 01:16 PM)
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Kdrewh
Comet
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Galaxy Note Phones

Hello, my dad had to get ANOTHER replacement Note 10+ device due to charging issues. Phone is all setup using Smart switch ... but now when I try to open the "Visual Voicemail" on the phone it says "Visual Voicemail is downloading please check back later. To check your voicemail right now dial *86. 

 
I went in app info and cleared app cache and app data, rebooted phone, took out aim card rebooted phone, inserted SIM card to no-avail. 
 
Is this a Samsung question or a provider issue? 
6 Replies
YouTubeFan01
Astronaut
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Galaxy Note Phones
This is a provider issue, visual voicemail is offered by T-Mobile (I'm pretty sure), so you should probably go to a T-Mobile store or call them. Have you tried deleting the app and reinstalling it?
Kdrewh
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Galaxy Note Phones
There is no delete. That's what made me think it was innate to Samsung.
Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello KdrewH, We know how frustrating it can be having to replace a phone, and even more frustrating not being able to access voicemail.

Have you tried the solution posted in this link? https://us.community.samsung.com/t5/Galaxy-S-Phones/Visual-Voicemail-Downloading/m-p/2633039

Kdrewh
Comet
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Galaxy Note Phones
Praise the Lord. Haha. Thank you so much. I had searched the forum prior to posting my question and didn't find any posts - so thank you for pointing me in the right direction. That fixed it.
Samsung_Moderator
Community Manager
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Galaxy Note Phones

You are welcome! We are happy we could help!

Dvs
Constellation
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Galaxy Note Phones
I can't get my voice mail to work.people say they are leaving massage but i don't see them