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Does the Dexcom G6 work on Samsung galaxy S20

(Topic created: 03-10-2020 04:02 AM)
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userm2ORN6txxN
Astronaut
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Galaxy S Phones

Does the Dexcom G6 work on Samsung galaxy S20

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user8WhW1BAUgd
Astronaut
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Galaxy S Phones

D6 rolled an updated app for S20 around Nov 30.

worked with no issues...until I installed the software update in late Dec2020. 

since then: constant dropped connections, and once the connection is dropped, the D6 doesn't pick up transmitter through Bluetooth pairing. Been on the phone with tech support at least 5 times over the last 2 months, changed five transmitters and multiple sensors. still no luck.

i can pair a completely new transmitter fairly quickly, but between 2 and 20 days later, it stops showing a signal and does not connect again. I went through all the settings I could think of (battery optimization, mobile data, background data, Bluetooth permissions, uninstall G6, reinstall, restart etc etc etc) 

Has anyone experienced a similar issues? G6 support is of no use, should I contact Samsung? my concern is that samsung will tell me that G6 is a specialized device and they should fix their software. 

I don't want to go the receiver route for many reasons. I'd like to get S20 working with G6.

 

any help/ideas/suggestions/words of wisdom/support is appreciated

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userKT8wxZdyfu
Constellation
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Galaxy S Phones

I have exactly the same issue but with s21 ... did you ever find a solution?

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