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Focus mode will not turn off!

(Topic created: 03-27-2024 09:45 AM)
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Galaxy S Phones

I created a work focus mode and put 2 apps to be disabled. After turning off focus mode, those apps stayed in work mode. For 2 days and continues. I have deleted mode, cleared history, deleted data, cleared timers, turned off location, Uninstaller ,reinstalled apps and turned phone off and on several time. Still in work mode. Please help!

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Samsung_Moderator
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Galaxy S Phones

Hello, thank you for reaching out about this, and welcome to the Community. I am sorry to hear Focus Mode is still not turning off despite all this troubleshooting, and appreciate you posting what troubleshooting you have attempted. 

When you say you deleted data, do you mean you factory reset, or just cleared the device's cache? Try clearing the device's cache partition first: 
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

Next, try Safe Mode, to see if this is the result of a third-party application's behavior (assuming the apps being affected are not third-party applications themselves): https://www.samsung.com/us/support/answer/ANS00062983/

If you have not tried it, a factory reset will give your device a fresh start. Back up everything you wish not to lose beforehand, and follow the guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/



If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html




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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S Phones

Hello, thank you for reaching out about this, and welcome to the Community. I am sorry to hear Focus Mode is still not turning off despite all this troubleshooting, and appreciate you posting what troubleshooting you have attempted. 

When you say you deleted data, do you mean you factory reset, or just cleared the device's cache? Try clearing the device's cache partition first: 
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

Next, try Safe Mode, to see if this is the result of a third-party application's behavior (assuming the apps being affected are not third-party applications themselves): https://www.samsung.com/us/support/answer/ANS00062983/

If you have not tried it, a factory reset will give your device a fresh start. Back up everything you wish not to lose beforehand, and follow the guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/



If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html




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