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Wifi dropping to "connected without internet" only on work PC hotspot

(Topic created: 03-27-2024 06:18 AM)
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WillL84
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Galaxy S Phones

So I connect to my work wifi via my PC and the Windows hotspot feature. It has been working flawlessly up until the other day. It'll randomly drop internet but still be connected to the hotspot network. I have to turn the wifi on the phone off then back on and then it's fine for a while. It seems to do it when my phone is just sitting idle on my desk. The hotspot isn't turning off, I've already switched that setting on the PC.

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Samsung_Moderator
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Galaxy S Phones

Hello, welcome to the Community, and  thanks for reaching out about this. You can try general Wi-Fi connection issues troubleshooting through this guide: https://www.samsung.com/us/support/troubleshooting/TSG01001559/

If the troubleshooting on the phone itself isn't helpful, you would need to troubleshoot the connection coming from your work PC's hotspot itself.

If the behavior happens even outside the work PC's hotspot, and the troubleshooting is ineffective, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

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Samsung_Moderator
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Community Manager
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Galaxy S Phones

Hello, welcome to the Community, and  thanks for reaching out about this. You can try general Wi-Fi connection issues troubleshooting through this guide: https://www.samsung.com/us/support/troubleshooting/TSG01001559/

If the troubleshooting on the phone itself isn't helpful, you would need to troubleshoot the connection coming from your work PC's hotspot itself.

If the behavior happens even outside the work PC's hotspot, and the troubleshooting is ineffective, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

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