Original topic:

Reset phone

(Topic created: 01-16-2023 02:00 PM)
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EricParlatore
Nebula
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Galaxy S Phones
My aunt passed away and her phone is on home screen but I don't know her password so anyone know how to reset it. Without knowing password I can't reset it or turn phone off.


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ItsS
Asteroid
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If you know her Google password, do a hard reset.
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EricParlatore
Nebula
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If I knew the password I wouldn't be posting here
Axel-Hurtado
Galaxy
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try with the tool SAMFW, although I have never used that account option, just change CSC and see how many battery charge cycles I have.

 

 
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EricParlatore
Nebula
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What
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Axel-Hurtado
Galaxy
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watch a tutorial on youtube on how to remove a google account with that tool.

 

 
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EricParlatore
Nebula
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I'm not trying to remove a Google account. Im trying to factory reset phone. It's on home screen and can't do nothing cause I don't know the password my aunt had on it
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Solution
Samsung_Moderator
Community Manager
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Hello, We are sorry to hear of your loss.

To unlock the phone you can try the steps in the first part of this article: https://www.samsung.com/us/support/troubleshooting/TSG01001570/

It walks you through unlocking the phone using Find My Mobile. Google also offers this feature if you are able to access her accounts. https://www.samsung.com/us/support/answer/ANS00083965/

The remaining option to unlock the phone would be to have the phone serviced, along with a copy of the proof of purchase.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html