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Original topic:

S20 Bluetooth audio stopped working and the audio slider will not stay on

(Topic created: 12-21-2023 09:11 PM)
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agedporcine
Astronaut
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Galaxy S Phones

Today my Bluetooth audio stopped working. I eventually figured out that the audio slider will not stay on for any Bluetooth speaker, headphones, car, anything.

 
I've reset my network connections, restarted phone in safe mode. I can't clear the cache for Bluetooth because that option is grayed out. I can't find any help because everything I have found online describes options that simply aren't available for me.
 
Please help!
 
 
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S Phones

Hello, There. It looks like you covered the basis for a lot of troubleshooting we would recommend. Have you tried clearing the cache partition and see if this resolves the symptoms? https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

( Click on the Clear cache partition for step-by-step instructions ) 

 

If this doesn't work the only other step would be a factory data reset. ***Please make sure you back up all of your documents and data before performing this step. 

https://www.samsung.com/us/support/answer/ANS00062029 

 

If the symptoms persist after a factory reset, the device may require service. I would recommend visiting a local walk-in service center. You can find one here: http://www.samsung.com/us/support/service 

 

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3 Replies
Ashbrouw
Astronaut
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Galaxy S Phones

Same! Hoping to find a solution to this exact problem. 

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Members_mERtnEA
Astronaut
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Galaxy S Phones

Me too🙁

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello, There. It looks like you covered the basis for a lot of troubleshooting we would recommend. Have you tried clearing the cache partition and see if this resolves the symptoms? https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

( Click on the Clear cache partition for step-by-step instructions ) 

 

If this doesn't work the only other step would be a factory data reset. ***Please make sure you back up all of your documents and data before performing this step. 

https://www.samsung.com/us/support/answer/ANS00062029 

 

If the symptoms persist after a factory reset, the device may require service. I would recommend visiting a local walk-in service center. You can find one here: http://www.samsung.com/us/support/service 

 

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