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Original topic:

S20 keeps saying "Update Firmware, reporting firmware version to server"

(Topic created: 05-16-2024 11:30 PM)
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DapSamsu1
Cosmic Ray
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Galaxy S Phones
I just powered on my mother's phone, and two minutes later, I got this message: "Update Firmware, Reporting firmware version to server." Do you guys know what this is? It's been saying that for an hour.

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Hello, thanks for reaching out. This is definitely not normal behavior nor a normal screen from an S20. The best thing to try is a factory reset here: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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2 Replies
JFC76
Cosmic Ray
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Galaxy S Phones
Take it to the store so they can fix it if it doesnt go away.
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Solution
SamsungRyder
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Hello, thanks for reaching out. This is definitely not normal behavior nor a normal screen from an S20. The best thing to try is a factory reset here: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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