Original topic:

Secure Folder Notifications can't be turned off?

(Topic created: 09-29-2022 10:18 AM)
Colorado94
Astronaut
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Galaxy S Phones

I keep getting a notification for my secure folder and it says to unlock my folder to recieve notifications from apps in secure folder. I don't even have anything in it. It pops up multiple times a day and I can't turn it off. Anyone able to help?

 
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6 Replies
LuuKang
Astronaut
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Galaxy S Phones
Same here!
Colorado94
Astronaut
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Galaxy S Phones
It happens on my boyfriend's phone too. We both have the S22 Ultra. Idk how to make it go away! Lol
ParkbenchHobo
Asteroid
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Galaxy S Phones
If you pull the shade down all the way, do you have the option of Secure Folder there?
If so, see if you can turn it off from that option.Screenshot_20220929-134404_Samsung Members_1000000095_1664473444.png
Colorado94
Astronaut
Options
Galaxy S Phones
I don't have my secure folder highlighted. But it still shows up. I recently switched to the S22 Ultra from the S10+ which I used the secure folder on that phone for notes and never had notifications.
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ParkbenchHobo
Asteroid
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Galaxy S Phones
If you press on Secure Folder text and then Details, there is an uninstall option in the More Settings area of the app.Screenshot_20220929-143340_Secure Folder_1000000099_1664476420.pngScreenshot_20220929-143336_Secure Folder_1000000100_1664476417.png
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pizzaguy
Astronaut
Options
Galaxy S Phones
Same problem here. My A32 with Android 12 was updated on Sept 17 and this Secure Folder locked notification problem started then. I've been using Secure Folder on this phone for over a year and it used to be completely invisible unless you wanted to use the app. Now it prompts to unlock the app after the phone is restarted and also randomly prompts several times a day to unlock the app. I just sat through several hours of Samsung tech support and the problem is not fixed. The last suggestion was to reset all app preferences on my phone to default settings and that's not happening. These notifications cannot be turned off and literally makes the app not secure.