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Unable to set up PIN in SAMSUNG Wallet on S20 FE

(Topic created: 02-29-2024 09:13 AM)
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MichBaker
Constellation
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Galaxy S Phones

When trying to set up SAMSUNG Wallet on an S20 FE I am following the steps. 

Samsung Wallet Permissions, tap "Continue"

Next screen is "Verification Method", where I'm using fingerprint

Next screen is "Set a PIN for Samsung Wallet" with an on screen keyboard. It is not possible to create a PIN - no matter which numbers I'm tapping, nothing gets selected

I uninstalled and reinstalled the app repeatedly - same behavior.

Help please!

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S Phones

Hello, welcome to the Community, and thanks for reaching out. I can see how this is odd behavior. Since you already tried a fresh reinstallation, you can try clearing your device's cache partition with these steps:
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

If that doesn't help, it is possible a third-party application is responsible for this behavior. You can check with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior continues in Safe Mode, you may want to try a factory reset. Back up everything prior to this, and follow the guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting isn't helpful, you can submit an error report: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

You can also contact the Samsung Wallet team by calling 1-844-726-7297 for further assistance. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello, welcome to the Community, and thanks for reaching out. I can see how this is odd behavior. Since you already tried a fresh reinstallation, you can try clearing your device's cache partition with these steps:
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

If that doesn't help, it is possible a third-party application is responsible for this behavior. You can check with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior continues in Safe Mode, you may want to try a factory reset. Back up everything prior to this, and follow the guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting isn't helpful, you can submit an error report: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

You can also contact the Samsung Wallet team by calling 1-844-726-7297 for further assistance. 

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