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Original topic:

Gaming Hub deleting games?

(Topic created: 05-21-2024 08:17 PM)
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bluking44
Constellation
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Galaxy S21

Gaming hub keeps deleting my games. I don't know why.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello, thanks for reaching out, and welcome to the Community. Just to confirm, have you tried checking if the games are still installed on your phone, but just not showing on Gaming Hub? You can also try a factory reset, provided you backed up everything prior: https://www.samsung.com/us/support/answer/ANS00062029/

If the factory reset isn't helpful, submit an error report via Samsung Members: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hello, thanks for reaching out, and welcome to the Community. Just to confirm, have you tried checking if the games are still installed on your phone, but just not showing on Gaming Hub? You can also try a factory reset, provided you backed up everything prior: https://www.samsung.com/us/support/answer/ANS00062029/

If the factory reset isn't helpful, submit an error report via Samsung Members: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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