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Original topic:

Photo Albums not showing in Gallery, but shows photos in other apps?

(Topic created: 03-01-2024 01:40 PM)
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useriEGebLL7ba
Constellation
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Galaxy S21

Can anyone tell me.how to get photos back on my phone? Gallery only shows me some of my albums. Went into settings and selected show all, but the only way I cam see them all is if I am in FB and want to post an image. Then they all show up

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello, thanks for reaching out. I can see how this is confusing when it shows through one app, but not the Gallery app itself. If the steps @GaryB82 did not help, you can try clearing the cache on the app itself: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....

It is also possible a third-party application is responsible for this behavior. Check with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If you can be sure you back up everything, even if just not visible in Gallery itself, you can try a factory reset: https://www.samsung.com/us/support/answer/ANS00062029/

If that doesn't help, go ahead and submit an error report via Samsung Members: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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GaryB82
Epic Samsung Care Ambassador
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Galaxy S21
If you want all your albums to show up in the gallery you need to open the gallery and select the 3 lines in the bottom right and select settings and toggle off select essential albums and they should all show up

If you've found my post to be helpful, Please like the post.
If my response resolved your issue, please press the Like and ✓ to Accept as Solution button.
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useriEGebLL7ba
Constellation
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Galaxy S21
I did that. It didn't change anything
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useriEGebLL7ba
Constellation
Options
Galaxy S21
I did that and it didn't change anything
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hello, thanks for reaching out. I can see how this is confusing when it shows through one app, but not the Gallery app itself. If the steps @GaryB82 did not help, you can try clearing the cache on the app itself: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....

It is also possible a third-party application is responsible for this behavior. Check with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If you can be sure you back up everything, even if just not visible in Gallery itself, you can try a factory reset: https://www.samsung.com/us/support/answer/ANS00062029/

If that doesn't help, go ahead and submit an error report via Samsung Members: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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