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Touchscreen not responding

(Topic created: 03-15-2024 10:16 AM)
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Fischman48
Asteroid
Options
Galaxy S21

Anyone else having issues with the touch screen becoming unresponsive. Sometimes certain apps or functions won't work unless restarted. Saw a temp fix by toggling airplane mode, but that is hit or miss also.

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hello all, thank you for reaching out, and I am sorry to hear your touch screen is not responding. Your Galaxy phone’s or tablet’s touchscreen is the main way of navigating your device, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny: https://www.samsung.com/us/support/troubleshooting/TSG01213974/

You may also want to try clearing your device's cache partition, as this can help improve device behavior: 
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 


It is also possible a third-party application is causing this behavior. You can check with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

Last resort is to try a factory reset, giving your device a fresh start. Follow this guide carefully, and back up everything you can beforehand: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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4 Replies
SneedoftheWest
Cosmic Ray
Options
Galaxy S21

Yes, I see that from time to time and a real PITA it is. What I've done is to tap or swipe on a variety of things until the problem goes away. I can always swipe down and open the Instant Access menu, tap the bottom three item menu to open the home page or to show all open items, swipe the main home screen off the screen to access another, move it into the lock screen, etc. Those will work even though the screen is unresponsive for individual apps. Eventually the screen "wakes up" and functions normally. If that didn't work I suppose I'd restart.

Fischman48
Asteroid
Options
Galaxy S21
Good suggestions. Believe I've tried em all.
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CaribeBaby
Astronaut
Options
Galaxy S21
I've been having that problem as well.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hello all, thank you for reaching out, and I am sorry to hear your touch screen is not responding. Your Galaxy phone’s or tablet’s touchscreen is the main way of navigating your device, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny: https://www.samsung.com/us/support/troubleshooting/TSG01213974/

You may also want to try clearing your device's cache partition, as this can help improve device behavior: 
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 


It is also possible a third-party application is causing this behavior. You can check with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

Last resort is to try a factory reset, giving your device a fresh start. Follow this guide carefully, and back up everything you can beforehand: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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