Original topic:

Fingerprint biometric not working properly, won't Fingerprint

(Topic created: 11-23-2023 12:22 PM)
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tbone614
Astronaut
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Galaxy S22

How do I go about getting the fixed?

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4 Replies
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S22

@tbone614 Do you have a screen protector installed? Many conflict with the fingerprint sensor. 

Are you fingers dry? Have you tried applying lotion? Dry fingers hinder the operation of the fingerprint sensor. 

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ArtDesk
Supernova
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Galaxy S22
Clear your fingerprints and redo them.
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Prof70
Constellation
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Galaxy S22

I noticed I have to peridically, bimonthly), redo my left thumbprint (the fingerprint I use 95% of the time).

Other fingerprints I have set always work and I never have to reset them.  The one I use all the time works perfectly for a month or two then becomes less and less dependable until I redo it.

I have even tried saving my left thumbprint on 2 or 3 of the 4 settings but after a few months it doesn't work dependably.

It doesn't matter if I moisturize because my fingers are oily anyway as observed by fingerprints all over my screen!

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jimmydax
Astronaut
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Galaxy S22
My A02 doesn't show fingerprint gestures plz need help
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