Original topic:

Game data did not transfer when switched phones

(Topic created: 2 weeks ago)
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jessh923
Astronaut
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Galaxy S23

I switched from a galaxy s21 to a galaxy s23 fe and none of my game data transfered. I don't understand why. I tried Google play but that did not help. Any solutions? 

1 Reply
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S23

@jessh923 Some games don't provide hooks for Smart Switch to do the transfer of their data. A lot of games store that information on the associated on-line account. Once you log into your game account on the new device it will provide access to your game data. But some games don't.