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Galaxy s23 ultra camera app issues

(Topic created: 12-02-2023 08:53 PM)
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userLjvvzv3bXJ
Constellation
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Galaxy S23

Im having constant issues where the camera app will close or restart randomly, also when recording itll randomly stop recording. Any idea to fix it

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, Welcome to the Community. We understand the frustration of the camera not working.

We found this troubleshooting link that may help (https://www.samsung.com/us/support/troubleshooting/TSG01001329/). 

If you're still having issues after following the troubleshooting steps, you can submit an error report by going to the Samsung Members app > Get help > Send feedback > Error reports. 

We also recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

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2 Replies
camb8
Nebula
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Galaxy S23
I'm having the same issues and I got February update but nothing fixed. camera only security update no fixes or no improvements no nothing and by the way I have the s23 ultra yes I hope they fix it soon or someone knows how
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Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello, Welcome to the Community. We understand the frustration of the camera not working.

We found this troubleshooting link that may help (https://www.samsung.com/us/support/troubleshooting/TSG01001329/). 

If you're still having issues after following the troubleshooting steps, you can submit an error report by going to the Samsung Members app > Get help > Send feedback > Error reports. 

We also recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.