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Original topic:

Auto Cycling activities not recorded on Samsung health while using the Galaxy watch 4

(Topic created: 11-25-2023 09:39 AM)
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Amac1
Constellation
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Galaxy Watch

Hi,

I have a Classic Galaxy 4.

If i start cycling the watch picks it up as an activity, but it is not recorded in the Health app.

It used to, until the latest update.

Is there anything I can do to get it working ?

Thanks for your help,

alex  

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the auto-detect cycling workout not showing up in the Samsung Health app and I would be happy to look into this further for you. Just to clarify, are you using these steps in this link to set up your cycling auto-detection: https://www.samsung.com/us/support/answer/ANS00083510/

Please note under Step 4, the cycling autodetect workout feature is not available for the Watch4 or Watch5. If you continue to experience these symptoms, I would recommend submitting an error report. Please give this link a try for steps to properly submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

 

I would also recommend reaching out to our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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2 Replies
Amac1
Constellation
Options
Galaxy Watch

Just giving this a little bump, in case anyone has any ideas, thank you 🙂

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Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the auto-detect cycling workout not showing up in the Samsung Health app and I would be happy to look into this further for you. Just to clarify, are you using these steps in this link to set up your cycling auto-detection: https://www.samsung.com/us/support/answer/ANS00083510/

Please note under Step 4, the cycling autodetect workout feature is not available for the Watch4 or Watch5. If you continue to experience these symptoms, I would recommend submitting an error report. Please give this link a try for steps to properly submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

 

I would also recommend reaching out to our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...