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Galaxy Watch 4/5- Raise to Wakeup not working after update

(Topic created: 3 weeks ago)
abhishek_in
Astronaut
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Galaxy Watch

Hi all, post GVK6 update, raise to wakeup has stopped working properly while riding.

This causing issues while using navigation while riding . From reddit also, seems like I am not the only one who is facing this issue.

Is anyone aware of any fix?

 

 

 

 

 

 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with the rise to wake feature not working on your watch and would be happy to look into this further for you. Your watch is smart enough to know when to turn itself on and off. You can also manually change these wake-up settings to fit your preferences. However, if certain silent modes are turned on, such as Good night mode, the watch screen may not wake up when the wrist you're wearing the watch on is raised. Please follow the guidelines in this link to learn how to use wake-up gestures and adjust the feature's settings: https://www.samsung.com/us/support/troubleshooting/TSG01003202/

 

If you have tried these steps or your watch settings are set up properly, and you are still experiencing these symptoms, I would recommend submitting an error report. Give this link a try for the proper steps to submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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5 Replies
GalaxD
Astronaut
Options
Galaxy Watch
My watch seems to be doing it all the time
teerex01
Constellation
Options
Galaxy Watch

Yes, I'm having the same issue as well. Gesture wake up did not work while riding prior to the latest update. 

 

 
ToxicPoptart
Galaxy
Options
Galaxy Watch
Is anyone else having issues with the raise to wake feature on your watch after the latest update? There are times when I go to raise my wrist to check the time, the watch face turns on then off a second later.
woodsro0
Constellation
Options
Galaxy Watch
Yes! This is so annoying! It didn't do this before the Jan security patch. I have even factory reset my watch and it doesn't fix it. Please Samsung, fix this! 🙏
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with the rise to wake feature not working on your watch and would be happy to look into this further for you. Your watch is smart enough to know when to turn itself on and off. You can also manually change these wake-up settings to fit your preferences. However, if certain silent modes are turned on, such as Good night mode, the watch screen may not wake up when the wrist you're wearing the watch on is raised. Please follow the guidelines in this link to learn how to use wake-up gestures and adjust the feature's settings: https://www.samsung.com/us/support/troubleshooting/TSG01003202/

 

If you have tried these steps or your watch settings are set up properly, and you are still experiencing these symptoms, I would recommend submitting an error report. Give this link a try for the proper steps to submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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