Original topic:

Galaxy Watch 4 persistent voicemail notifications - Samsung lack of customer service

(Topic created: 05-25-2022 08:19 PM)
realaud
Galaxy
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Galaxy Watch

I am really not loving this Samsung support model, which appears to be "let's start a community and let users solve each other's problems and we won't have to do anything at all" and maybe you can hope that Samsung support will see your post and weigh in.

Samsung must develop a way to dismiss persistent notifications. I don't need a constant notification on my watch of a voicemail that does not exist. It wastes battery power and annoys the user. THERE IS NO VOICEMAIL. At the very, very least, the notification should disappear when the voice mailbox is accessed (message or not). There also is absolutely no reason for a notification to be ongoing. If a user saw a notification and chose to ignore it, there is no reason to keep reminding them of it. ONGOING NOTIFICATIONS SHOULD NOT EXIST.

I noticed that even when there is a legitimate voicemail notification, I cannot dismiss it until I access the voicemail. This is wrong. At the very least there should be a setting whereby you can a) select if you want notifications to be ongoing and b) select how many times and at what intervals you want to be reminded, or c) not have an ongoing notification at all.

I understand this particular issue seems to be with the Galaxy Watch 4 and T-Mobile, and T-Mobile says their Samsung tech liaison team is working with Samsung, and Samsung will, supposedly, eventually come up with a fix for it. But it would not be happening in the first place if any of the suggestions above were utilized. I also understand that some people have had success with resolving this issue by factory resetting their watch. I refuse factory reset my watch for a minor issue, especially when the backup data may contain whatever error is causing this, and I don't want to have to go through all my settings again after a reset, just to get my watch to function properly.

 

50 Replies
PalmTreez47
Galaxy
Options
Galaxy Watch
I have a new voicemail notification that's consistently pops up on my watch only. When accessed I'm prompted with no messages in the inbox. Please help 
Oxford
Sun
Options
Galaxy Watch
It appears to be a bug, because that has been happening to me for last year since I got my Watch 4. I've tried everything I can think of with notifications on my phone and my watch and it's still persists.
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PalmTreez47
Galaxy
Options
Galaxy Watch
Very unfortunate as I'm sure this is putting restraints on battery life. Because everytime I tap the screen I get a notification
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Members_0Zf9Zp9
Astronaut
Options
Galaxy Watch

I'm tired of this stupid voicemail phantom notification on my S4 watch. It keeps popping up, even after listening to it. 

I don't have a separate number, it links to my Galaxy Note 20 Ultra. And there is no way to deactivate the voice message notification. 

I'm serious thinking about returning this watch. The flat out lack of support for this is mindblowing to me. 

 

I've always supported your products Samsung, but this is just ridiculous. Get your **bleep** together and create a real solution for this problem. Clearly I'm not the only one. Stop sending me to my phone carrier, they are just as invested in helping (not helping) us as you appear to be. 

Take a couple of thousand dollars, from the millions of dollars we (your loyal customers) support you with year after year and provide a viable solution. Im not ressting my watch, I'm not going to update my watch (until the update truly fixes this AND doesn't completly **bleep** up my other settings like the most recent update did). 

I expect nothing more than crickets from you. I may have to become an Apple phone and watch consumer (gasp)!

Don9690
Asteroid
Options
Galaxy Watch

I've had that issue on my phone a few times, I had to make sure I deleted the VM. 

Focr06
Nebula
Options
Galaxy Watch
I have been the same issue since I got my S22 Ultra. On my S21 Ultra I was able to remove the notification through settings on the phone it self.. Now, I cannot find whatever that setting was. The only was to remove it is to turn off phone notifications which means.. No phone calls notifications.. What's the point of that? This bug is always draining my battery and I keep getting these notifications every 3 minutes! So I sometimes lose real notifications because I think it's a the voicemail notification.. Please add an option to remove voicemail notifications!
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colorless
Astronaut
Options
Galaxy Watch
Okay,  here is the step by step instructions to clear the voicemail notification on your watch. 
1. Go to the notification 
2. Click "check voicemail"
3. Make the call on your watch 
4. It will say "want the phone to make the call". Click no and the voicemail notification will disappear after that. 
FoxBabe19
Asteroid
Options
Galaxy Watch
Did the notification stay cleared for you? I have that issue anytime I either don't have service or my watch disconnects from my phone. It is super irritating and drains my battery. Hopefully this will cure the issue. Thanks for sharing
FoxBabe19
Asteroid
Options
Galaxy Watch
It actually did not work for me. I tested it by disconnecting my watch from my phone and it popped back up as soon as I reconnected it. Don't know what else to do?
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colorless
Astronaut
Options
Galaxy Watch
Okay first things first. Check your voicemail to be sure you don't have any. Go on your watch and click on "check voicemail" right away it will make a call. Make sure you click no. The watch will make the call and give the voicemail time to check your inbox. Soon after that the notification will disappear.
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