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Galaxy Watch 4 won't charge or power on

(Topic created: 07-04-2022 06:12 AM)
Members_u1IlNQm
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Galaxy Watch

My watch has stopped working - originally had 6 % charge, despite placing on charger, kept decreasing , now the lighting bolt appears when I place it back on the charger, but reads 0% then within seconds blacks out.  I have placed charger in several outlets, still no help.  Any suggestions?

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand the importance of being able to charge your watch and would be happy to look into this for you. If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch does not power on, it doesn't seem to charge, or the light on the charger blinks, the problem could be anything from the battery, connection, the charger, or the watch itself. Give this link a try for troubleshooting steps with the symptoms mentioned above: https://www.samsung.com/us/support/troubleshooting/TSG01003100/

 

If you have tried the troubleshooting steps provided and are still experiencing thes e symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.


1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service mail in or walking . https://www.samsung.com/us/support/service/
5. Private message: https://bit.ly/3fbRevo

6. Contact customer service directly at 1-800-726-7864

 

If you are using an international device, please use this link to reach out to a service center in your area: https://www.samsung.com/us/common/visitlocationsite.html

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2 Replies
krayzie15
Supernova
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Galaxy Watch
Take it back and have a profession look at it
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand the importance of being able to charge your watch and would be happy to look into this for you. If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch does not power on, it doesn't seem to charge, or the light on the charger blinks, the problem could be anything from the battery, connection, the charger, or the watch itself. Give this link a try for troubleshooting steps with the symptoms mentioned above: https://www.samsung.com/us/support/troubleshooting/TSG01003100/

 

If you have tried the troubleshooting steps provided and are still experiencing thes e symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.


1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service mail in or walking . https://www.samsung.com/us/support/service/
5. Private message: https://bit.ly/3fbRevo

6. Contact customer service directly at 1-800-726-7864

 

If you are using an international device, please use this link to reach out to a service center in your area: https://www.samsung.com/us/common/visitlocationsite.html

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