Original topic:

Galaxy watch 4/5/6 series keeps on disconnecting and unable to control camera

(Topic created: 05-13-2022 08:30 AM)
Galaxy Watch

My new galaxy watch classic 4 is keeps on disconnecting from my samsung galaxy note 8

and even some wear application is not supporting to the watch like i cant control my camera from watch.

1 Reply
Community Manager
Community Manager
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your Galaxy watch 4 classic repeatedly disconnecting and I would be happy to look into this further for you.


The first troubleshooting step I would recommend trying is to clear the cache for the Galaxy wearables app and the Galaxy watch 4 Plug-In. Clearing App Cache removes all the temporary stored files the application uses when you open it next time. Go to settings > apps > tap the 3 dots in the top right corner > tap on show system apps > tap on each app individually > tap on force stop > tap on storage then clear cache.


Next step would be to reset the network connection on your device. Please know this will remove all saved Bluetooth and Wi-Fi connections saved on your device. 


Third step to try would be uninstalling and re-installing the Galaxy wearables app on your device. This will allow you to have a fresh copy of the latest update available for your phone.


If you have tried all the troubleshooting provided, the final step before service would be to reset your watch. When you reset your watch, all of your personal data will be removed and the watch will restore back to its default settings, so you won't have to worry about personal info still being on it. You can reset your watch using the Settings or Reboot mode on the watch, or with the Galaxy Wearable app on your phone.


Note: Available screens and settings may vary by wireless service provider, software version, phone, or watch. When you reset a LTE watch that has active service, you may need to contact your service provider to reactivate service for the watch again. Give this link a try to assist with resetting your watch: https://www.samsung.com/us/support/answer/ANS00084702/


If you have tried all the troubleshooting steps and are still experiencing these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
  4. Private message: https://bit.ly/3fbRevo
  5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html